FAQs

We’ve launched an exciting new website so if you’re an existing customer, you’ll need to activate your account by creating a new password here​.

This means you’ll have access to your existing account, including your Beach Club rewards and your order history.

Once you filled out the form on our activation page using your existing Beach Club details, you’ll receive a confirmation email that your account has been successfully activated.

This means your activation is complete and you’ll have access to any previous orders and Beach Club rewards.

Is this your first time logging in to your Beach Club account after 28th June 2022? If so, please enter your existing account details and create a new password here to continue enjoying your rewards.

If you are still having difficulties, please contact our Customer Care team.

Yes, once you have successfully activated your account – you will have access to your Beach Club rewards.

Seafolly swimwear is true to size, though we do recommend checking our size guide.

If you’re still unsure, you can call one of our trained fit specialists - our teams will be happy to help you find the style and fit that works for you.

Absolutely. If you wish to change your currency, you can click the arrow in the top left and choose CAD from the drop-down menu.

Note: If you're a UK, AU or SG or customer, this will take you to your local site so you can shop in your currency.

All items displayed are in stock, however you’ll need to check the color and size that applies to you.

If the size or color you are looking for is out of stock and you need help finding similar style options - our trained fit specialists will be happy to help.

Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.

Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.

If you have any issues, please contact our Customer Care Team.

Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team.

You can find your nearest stockist by searching your location or ZIP code in our store locator.

Please check the returns policy on the stockist’s website.

We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal and Shop Pay. Read more on our payment options.

At Seafolly, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All orders are processed through a secure checkout system provided by Shopify Payments.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.

We currently ship to the following countries: United States, Canada, New Zealand, UK and Singapore.

Note: If you're not a United States or Canadian customer, please use the links below to direct you to your local site.

* Australia / New Zealand

* United Kingdom

* Singapore

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Our delivery timeframe is 2-4 business days with DHL Express.

United States

All orders over US$150 (Bronze Members and Guests) FREE shipping.

Orders under US$150 (Bronze Members and Guests) US$20

Canada

All orders over US$150 (Bronze Members and Guests) FREE shipping.

Orders under US$150 (Bronze Members and Guests) US$20

Our Silver Sea and Gold Sun Members receive FREE shipping on any order. Not a member? Sign-up now to receive $20 off your first order!

Once an order has been placed, no changes can be made.

We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.

We accept returns within 30 days of purchase, provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

Step 1: Find your Order Number.

a. Beach Club Members: check your order confirmation email or go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.

b. If you checked out as a Guest: check the order confirmation that was emailed to you

Step 2: Open the DHL Returns Portal here. Enter your order number and email address or post code.

Step 3: Select the item/s you wish to return and provide a return reason. Choose to have your parcel collected from home (this is a complimentary courier service we offer at no additional cost). 

Step 4: Print off your Returns Label and attach it to your parcel. We recommend reusing your original order satchel (and turning it inside out) to return your parcel to us. 

Please reach out to our Customer Care Team if:

a. You have not received your returns label within 24 hours.

b. Your post code is not covered in the DHL returns pick-up service.

Reach out to DHL directly if you need to reschedule your delivery on 1-800-CALL DHL (1-800-225-5345).

Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.

Note: Seafolly cannot be held accountable for banking institution processing timeframes.

Unfortunately, Seafolly doesn't currently have any physical stores in the United States.

You can sign up to The Beach Club online through our registration form and we'll send you a $20 voucher to use on your first purchase!

No, the Beach Club is a free to join and designed to reward you each time you shop.

You will need to provide your full name, personal email address and country of residence. We ask for your date of birth so we can send you a birthday reward.

No, your Beach Club account is linked to your email address, so you cannot be a member without one. This is how we'll keep you up to date with exclusive offers and rewards. We recommend signing up with a personal email address that's not likely to change.

If you opt out of emails, we won’t be able to keep you up to date with exclusive offers and rewards. We'd love to keep in touch, however if you no longer wish to receive emails you can follow the unsubscribe link at the bottom of any Beach Club email.

Please note, if you unsubscribe, you won’t receive notifications about your loyalty rewards and benefits. Alternatively contact our Customer Care Team via email.

Yes, if you have multiple accounts we can merge your rewards to a single account. For help with this, you can contact our Customer Care Team via email.

Your tier status is reviewed daily, taking into account your spend over the previous 12 months.

You will move to a higher tier status as soon as you meet the spend threshold.

On your tier anniversary date your 12 month spend will be reviewed to determine whether you maintain your current status or move down a tier.

When you reach a Beach Club tier status, you will enjoy the full benefits of this tier for 12 months, unless you move up to a higher tier status.

Your spend balance is the total of your purchases made at Seafolly online over a 12 month period.

Your tier anniversary date is 12 months from the date your Beach Club status was obtained. On your tier anniversary date your spend balance will be reviewed to determine whether you maintain your current status or move down a tier.

You can update your personal details by logging into your online account or contacting our Customer Care Team via email.

Click here to view The Beach Club Terms & Conditions. Click here to view the Seafolly Privacy Policy.

You will receive a $20 Reward for every $150 you spend over 12 months online.

You will also receive a $20 reward when you sign up and up to a $40 reward on your birthday.

Simply log into your account and select the 'My Rewards' tab to view your rewards balance.

Yes, you can both earn and redeem rewards when purchasing sale items.

No, you cannot earn rewards when purchasing a gift card.

For online purchases, your rewards balance will be updated when your order is dispatched from the warehouse.

No, when a purchase is returned and rewards have been redeemed or utilised during the purchase, these rewards will be forfeited. This is outlined in our Beach Club Terms and Conditions which can be viewed here.

When you join the Beach Club you'll gain access to exclusive rewards and benefits:

* $20 reward when you sign up
* $20 reward for every $150 you spend
* Up to $40 reward on your birthday
* Free shipping for Silver Sea and Gold Sun

No, there is no minimum spend on purchasing using rewards.

Yes, you can use more than one reward in the same transaction - just remember to use them before they expire.

No, you do not need to use your reward in one transaction. You can choose the amount from your reward balance that you would like to redeem. The remainder of the reward will be available to use until the reward’s original expiry date.

No, you cannot redeem your reward if it has expired. We make an effort to send email reminders to ensure you can utilise your reward before it expires.

Yes, you can redeem rewards in conjunction with promotions unless otherwise specified in the terms and conditions of the promotion.

Log in to your Beach Club account and add the items you wish to purchase to your bag. Proceed to checkout and enter the reward amount you'd like to redeem in the 'Rewards' field and click 'Redeem'. The reward value will be deducted from the order total and you can proceed to payment.

If you have previously signed up in store, you will need to create an account online using the same email address.

Yes, you can return an order purchased with rewards, however rewards are non-refundable and will be forfeited.

For more information you can view our Beach Club Terms and Conditions here.